Transform your storage solutions with handcrafted woven baskets
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Transform your storage solutions with handcrafted woven baskets

Frequently Asked Questions


1. How do I place an order?

To place an order on Wiroto, browse our products, select the items you want, add them to your shopping cart, and proceed to checkout. Follow the prompts to provide your shipping information, payment method, and billing information. Once submitted, you’ll receive an order confirmation via email.

2. Can I change my order after it’s been placed?

Unfortunately, we are unable to make changes to orders once they’ve been placed. This includes modifying items, shipping address, or payment method.

3. Is it safe to order online?

Yes, it is safe to order online from Wiroto. We use industry-standard encryption to protect your personal and financial information during transmission and storage. Rest assured, we do not store your full payment information on our servers.


1. When will my order be shipped?

Your order will be shipped within 3-4 days of being placed.

2. How long does shipping take?

Shipping takes approximately 3-5 days, depending on your location.

3. What is the shipping fee?

We offer free shipping for all orders.

Return & Refund

1. What is your return policy?

We have a 30-day return policy. If you’re not completely satisfied with your purchase, you may return it for a full refund within 30 days of receipt. Please ensure the product is in its original packaging with all parts and accessories included.

2. What items are non-returnable?

Customized products, final sale items, and items damaged through normal wear and tear are non-returnable.

3. What if my product is damaged?

If your product arrives damaged, please contact us immediately at [email protected]. We will assist you in making a return or exchange.

4. What if my product is defective?

For defective products, we offer a warranty for up to one year from the date of purchase. Please contact us at [email protected] to initiate a warranty claim.


1. How do I cancel my order?

To cancel an order, please contact us as soon as possible at [email protected]. If the order has already shipped, it cannot be canceled and must be returned following our return policy.


1. What forms of payment do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards, and PayPal. These payment options are secure, ensuring protected transactions. We strive to make the checkout process simple and convenient for our customers, offering various payment options to suit your needs.

If you have further questions, feel free to contact us at [email protected].