Transform your storage solutions with handcrafted woven baskets
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Transform your storage solutions with handcrafted woven baskets

Shipping Policy

Processing Time

Our working days are from Monday to Friday. All orders will be processed within 3-4 business days from the moment of purchase. Once your order has been processed, you will receive an email confirmation containing the shipping details.

Shipping Time

Following order processing, shipping typically takes 3-5 business days. Please note that our business days are from Monday to Friday, and we do not process or ship orders on Saturdays, Sundays or public holidays.

Delivery Delays

While we strive to ensure that your order arrives within the specified shipping time, unforeseen circumstances may occasionally cause delivery delays. These circumstances may include adverse weather conditions, natural disasters, or unexpected surges in shipping volume. If your order experiences a delay, please contact us at [email protected], and we will make every effort to assist you.

Incorrect Address

It is the customer’s responsibility to provide an accurate and complete shipping address when placing an order. If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the additional shipping fees required to re-ship the order.

Lost Packages

In the event of a package being lost during transit, we will do our utmost to help locate it. If the package cannot be found, we will either process a refund or send a replacement, depending on our discretion.

Emergency Situations

In the occurrence of an emergency situation, such as a natural disaster or other unforeseen events, shipping may be temporarily suspended. During such instances, we will make every effort to keep our customers informed through email updates and announcements on our website.

Should you have any inquiries regarding our shipping policy, please feel free to contact us at [email protected].